Terms of Service

1. About these terms

BA.TIVA is a brand of BATIVA Creative Ventures Limited, a private company limited by shares registered in Nigeria with the Corporate Affairs Commission (RC 9866479). In these terms, “BA.TIVA”, “we” and “us” mean that company, and “you” means the person using the website or a BA.TIVA account.

These terms apply to bativahq.com, to BA.TIVA accounts, and to everything you get through them: apps and plugins, Office Management apps, QuickTools, free products, trials and subscriptions. By creating an account, or by using the website or a BA.TIVA product, you accept these terms. Our Privacy Policy explains how we handle your personal data.

Nothing in these terms takes away rights you have by law that cannot be excluded or limited, including your rights as a consumer.

2. Your account

• You must be at least 18 and able to enter into a binding contract.
• An account is for one person. Give accurate details, keep your password to yourself, and tell us at once at support@bativahq.com if you think someone else has used your account. You are responsible for what happens in your account.
• Confirm your email address before you start a trial, get a free product, download an installer or buy anything.
• Your prices depend on the country you are in, not on your account (section 6). Choosing a country that is not yours to get a lower price breaks these terms (section 11).
• If you use BA.TIVA for an organisation, you confirm you may accept these terms for it. Licences are still for one named person each (section 8).
• You can close your account at any time by writing to support@bativahq.com. Some records are kept after closure, as the Privacy Policy explains.

3. What we offer

• Apps and plugins for host software such as Autodesk Revit and Rhino, and Office Management desktop apps. These come with a free 14-day trial and are then licensed by subscription.
• QuickTools: digital books and documents, bought once. Each one can be downloaded, read online, or both, as its page says.
• Free products: apps and QuickTools offered free to anyone with a BA.TIVA account and a confirmed email address.
• Bundles: two or more products sold together at a discount. A bundle is bought, delivered and refunded as one purchase.

Each product page describes what the product does and what it works with. We improve our products over time, so features and supported versions can change. We may stop selling a product; if we do, running subscriptions continue to the end of their paid period and QuickTools you own stay available to you.

4. Free trials

• A trial lasts 14 days and needs no card. It starts only when you choose Start 14-day trial, on the product page or in the app, and it ends by itself. You are never charged for a trial.
• There is one trial per person for each product, and one trial for each product on each device, so a new account on the same computer cannot start the same trial again. If you have a genuine reason to need another, such as a computer handed on to a new colleague, ask our support team.
• A trial gives the same use of the product as a subscription.
• Starting the trial of a bundle starts a trial of each product in it that you have not tried before.
• If you subscribe during a trial, the trial carries on. Your paid period starts when the trial ends, and that is when you are first charged. To check your card, we take a payment of ₦100 and refund it straight away. If you cancel before the trial ends, you pay nothing; if you paid by bank transfer, we refund it.

5. Subscriptions

• Subscriptions are billed monthly or annually, at the price shown before you pay. The price of a running subscription does not change. If we ever need to change it, we will tell you at least 30 days before the renewal it applies to, and you can cancel before then.
• Paid by card: your subscription renews automatically at the end of each period, charged through our payment provider to the card you authorised, until you cancel.
• Paid by direct bank transfer: your subscription does not renew by itself. From 7 days before a period ends we ask you, on your account page and by email, to pay for the next one, by transfer again or by card. Paying by card sets up automatic renewal from then on.
• Cancelling: you can cancel at any time from your account. You keep access until the end of the period you have paid for, and nothing more is charged. Cancelling does not refund the current period, except as section 7 allows.
• A missed payment: if a renewal payment fails, or a transfer-paid period is not paid in time, you keep access for 7 more days while you pay from your account. If it is still unpaid after those 7 days, the subscription ends.
• A subscription includes every version of the product we release while it is active, at no extra cost.
• A bundle subscription covers each product in the bundle. If you already subscribe to one of those products on its own, that subscription stops renewing when the bundle starts; we tell you before you pay.

6. Prices and payment

• Prices are shown for the country you are in: one set for Nigeria, one for other African countries and one for the rest of the world. We use the country you choose with “Choose your country for VAT” or, if you have not chosen one, the country your internet connection is in.
• Prices are shown before VAT. Customers in Nigeria pay in Nigerian naira (₦), with VAT at 7.5% added at checkout. Customers in other countries see prices in US dollars ($), without VAT. Until we can take payment in US dollars, we charge the price in Nigerian naira; checkout shows the naira amount before you pay. Your bank converts it into your own currency at its own rate and may add a fee. A subscription keeps renewing at the naira amount you first paid, and a refund is paid back in naira. Where we cannot yet take payment, the product page says so.
• Checkout shows the price, any VAT and the total before you pay. When a payment includes VAT, your receipt is a VAT invoice showing our tax identification number, our RC number and the VAT charged.
• Student prices: you can ask for them from your account, with your school, your student ID number and a photo of your student ID card. Once we approve, student prices apply for 12 months, and we remind you 2 weeks before they end. A subscription bought at a student price then no longer renews by itself: we ask you to renew it at the normal price.
• Your cart: you can pay for several QuickTools and bundles together, in one order and one payment. Subscriptions are started on their own.
• Card payments are processed by our payment provider, Paystack. We never see or store your full card number. Paystack's own terms apply to the payment.
• Direct bank transfer is available for customers in Nigeria. Transfer the exact amount to the account shown, with the reference shown, by the deadline: the end of the third business day (Monday to Friday, except Nigerian public holidays). We deliver your order once the money appears on our bank statement. Screenshots or messages are not proof of payment. An order not paid by the deadline is cancelled, and a transfer of the wrong amount is returned to you.
• We send a receipt by email for every payment, and your receipts are always in your account.
• If a price on the website is clearly wrong, we may cancel the order and refund you in full before it is delivered.

7. Refunds

Our 14-day refund policy is in addition to your rights by law. Ask within 14 days of paying, by writing to support@bativahq.com with your order reference. We will refund you if, for example:

• the product does not work materially as described, and we cannot fix it;
• activation fails and we cannot resolve it;
• you were charged twice for the same thing; or
• you bought something by genuine accident.

• A bundle is refunded only as a whole, never in part.
• A refund ends the access that the payment gave you.
• Card payments are refunded to the same card; your bank may take several business days to show it. Direct bank transfers are refunded by bank transfer.

8. Your licence to use BA.TIVA software

BA.TIVA software is licensed to you, not sold. While you have a trial, an active subscription or a free product, we give you a personal, non-exclusive, non-transferable licence to install and use it, on these conditions:

• One named person. The licence is for you alone. It cannot be shared with, or used by, anyone else.
• Up to 3 devices at a time for each product family, such as BA.TIVA for Revit. To use another device, deactivate one from your account. We may limit unusually frequent device changes.
• Offline use for up to 30 days. The app checks your licence when it can connect, and works offline for up to 30 days after the last check, but never past the end of your trial or paid period (plus any 7-day grace period).
• You need your own valid licence for the host software, such as Autodesk Revit or Rhino. BA.TIVA is not affiliated with or endorsed by Autodesk or Robert McNeel & Associates; Revit and Rhino are trademarks of their owners.
• Download BA.TIVA installers only from bativahq.com. Updates are included in your licence; some may be needed to keep licensing and security working.
• Before an installer downloads, we ask you to confirm that you accept these terms, including this licence, and our Privacy Policy. You also accepted both when you created your account (section 1).

You must not:

• share your account or licence, or resell, rent, lend or sublicense the software;
• copy, modify, decompile or reverse-engineer the software, except where the law expressly allows it;
• remove or get around its licence checks or security, or remove notices from it;
• use it to build a competing product, or for anything unlawful.

Your work stays yours. When a trial or subscription ends, the app still opens but its main features stop until you subscribe. We never change or delete your projects or files because a licence has ended, and we do not collect the contents of your models or projects to check your licence.

9. QuickTools

• A QuickTool you buy, or get free, is yours to use for as long as we operate the service, including after we stop selling it.
• You may use its content in your own work, and print or keep copies for your own use. You must not share, resell, publish or upload the file or its content, or make it available to others in any other way.
• A QuickTool marked “read online” is read in your browser and cannot be downloaded.

10. Free products

Free products need a BA.TIVA account with a confirmed email address. A free app or QuickTool you have added to your account stays there. We may stop offering a product free to new customers at any time. The licence and use conditions in sections 8 and 9 apply to free products too.

11. Using the website fairly

Do not misuse the website or our services. In particular, do not try to break into or disrupt them, probe them for weaknesses, overload them, collect data from them by automated means, create accounts by automated means, use someone else's account or payment method, or give false information to obtain a price or a trial.

12. Our intellectual property

The BA.TIVA software, QuickTools, website content, name and logo belong to BATIVA Creative Ventures Limited or to those who license them to us. These terms give you only the rights they state. If you send us ideas or feedback, we may use them freely.

13. Other companies’ services

Some parts of BA.TIVA rely on other companies: Paystack for card payments, YouTube and Vimeo for the videos on product and Learn pages, and host software such as Autodesk Revit and Rhino. Their own terms apply when you use their services, and we are not responsible for them.

14. Availability and support

We work to keep the website and the licensing service available, but cannot promise they will always be uninterrupted or free of errors. We may pause them for maintenance or security. Offline licensing keeps your apps working through short interruptions.

Support is by email at support@bativahq.com.

15. Our responsibility for the software

We make BA.TIVA software with care and will put right a fault that stops it working as described, or refund you under section 7. Beyond that, and as far as the law allows, the software and content are provided “as is”, without other promises, such as that they will be free of errors or suit a particular project.

BA.TIVA tools support professional work; they do not replace professional judgement. You remain responsible for checking results and for the design, compliance and delivery decisions on your projects.

16. Limits on liability

As far as the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, arising from your use of BA.TIVA. Our total liability to you for anything connected with these terms is limited to the amount you paid us in the 12 months before the claim arose.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

17. Ending or suspending your access

You can stop using BA.TIVA and cancel your subscriptions at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, is used for fraud, or puts other people or our services at risk. We will tell you why, unless the law or security reasons prevent it. Sections that by their nature should continue, such as the limits on liability, continue after your account ends.

18. Changes to these terms

We may update these terms as BA.TIVA develops or the law changes. Each version shows its number and the date it takes effect. If a change materially affects your rights or a subscription you pay for, we will email you at least 30 days before it takes effect. If you do not agree to a change, you can cancel before it applies; continuing to use BA.TIVA after that date means you accept it.

19. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please write to us first at support@bativahq.com so that we can try to put it right. If we cannot resolve it, the courts of Lagos State, Nigeria, may decide the dispute. If you are a consumer living outside Nigeria, you may also have the right to bring proceedings where you live.

20. Contact us

BATIVA Creative Ventures Limited (RC 9866479), registered in Nigeria. Email support@bativahq.com.